Customer Service Excellence
Build customer service skills for retail, hospitality, healthcare, and office environments.
Duration
4 Weeks
Fee
$299
Course Overview
Build customer service skills for retail, hospitality, healthcare, and office environments.
What You’ll Learn
- ◉ Customer Service Principles
- ◉ Professional Communication
- ◉ Active Listening
- ◉ Handling Difficult Customers
- ◉ Conflict Resolution
- ◉ Telephone & Email Etiquette
- ◉ Teamwork
- ◉ Customer Experience
- ◉ Workplace Professionalism
- ◉ Final Role-Play Assessment
Learning Outcomes
By the end of this course, students will be able to:
- ✓ Deliver excellent customer service
- ✓ Resolve customer concerns professionally
- ✓ Build positive client relationships
Ready to Build Customer Service?
Take the next step and apply for Customer Service Excellence today.
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